• Avid Amoeba@lemmy.ca
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      7 months ago

      That’s only true for a time. After you stop dealing with Windows for enough years, you just forget the bullshit and you become almost as clueless as the guy asking for help. You’re really good at Linux though. So when they ask for help you are all like:

      But with a less annoying and more kidnapper vibe where you’re withholding your valuable help till the bastard pays ransom. “You want help? Switch to Linux.” You don’t care if they don’t.

      • Ajen@sh.itjust.works
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        7 months ago

        Just knowing how to use Google/ddg/etc to search for a solution to your problem makes you better at troubleshooting than most people. Spending 30 seconds to find a relevant link can make you seem like a genius to a lot of people.

        • somenonewho@feddit.org
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          7 months ago

          Seriously. I work in IT (mostly Linux) but whatever OS 90% of the Job is knowing how to properly phrase problems for Google and then you just need to know how/where to apply solutions.

        • MonkeMischief@lemmy.today
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          7 months ago

          I used to work with supporting the general public with computer usage. It was pretty much a nightmare.

          I basically decided that, were I ever to become a benevolent dictator, the words “It just says ‘error’”, barring the rare exception where “error” and “ok” were the only things on screen…would result in immediate revocation of citizenship and deportation to wherever a dart landed on the map. If they were really nice, we’d let them throw the dart, or designate a champion to throw the dart for them.

          This could work out really well for them! Either way, support staff wouldn’t have to put up with it from that individual anymore.

          (EDIT: No, the middle of the Atacama / Sahara Desert, the poles, R’lyeh, nor the ocean, would be valid. I said benevolent.)

          …Yeah I’m still working with a mental health professional untangling what that job did to me. Lol

      • uniquethrowagay@feddit.org
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        7 months ago

        I’ve been on Linux exclusively for over 5 years now. I’m starting to struggle with some Windows stuff that I just forgot how to do. But also I’m still shit at Linux. It just works so well that I never really had to learn what’s under the hood.

        • JustADragon@lemmy.ml
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          6 months ago

          this is something the common people of these days should hear(read) and know. as many have the misconception of Linux being hard while in trueth it is the opposite.

      • MonkeMischief@lemmy.today
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        7 months ago

        I think another part of this is that you can do a little sleuthing in Linux and generally figure out what’s causing an issue because the error messages are generally helpful!

        In Linux, running a buggy / non-starting app in terminal will usually spit out something understandable. I think once we figure this out it spoils us a little.

        Windows on the other hand, with anything that actually requires intervention, seems to go out of its way to be obtuse and goes all “contact your system administrator” about it. You spend more time trying to look up and cipher their “error codes” and dealing with unhelpful “support” than figuring the problem. (Which usually involves “nuke and pave a driver” anyway. Lol)

    • peto (he/him)@lemm.ee
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      7 months ago

      Dealing with Microsoft’s bullshit has always been one of the most pursuasive arguments for Linux.

    • francinek@lemmy.worldOP
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      7 months ago

      I dare to say most Linux users know more about windows problem solving than the average windows user

      Well, your Windows skills are being represented by Bennett, who is no John Matrix, but also
      isn’t a standard civilian. And he does have that chain mail vest…that separates him from the normies too.

    • LostXOR@fedia.io
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      7 months ago

      90% of problem solving is just Googling stuff and screwing with settings, which isn’t particularly Linux specific.

  • sanpedropeddler@sh.itjust.works
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    7 months ago

    Whenever I get a tech question its always about how to navigate a gui I am unfamiliar with. And when I can’t give them an answer, they assume I’m actually clueless about technology.

    • palordrolap@fedia.io
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      7 months ago

      My least favourite technical support calls were with people who didn’t know their own interface and I was having to direct them, blind, to get the information and do the diagnostics I needed.

      There were at least a couple of times where I had to ask the customer to describe literally everything they saw on the screen starting at the top left and working their way down.

      I sometimes pretend to be one of those people when I get tech support scammers on the phone because I know how tortuous it is.

    • ByteOnBikes@slrpnk.net
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      7 months ago

      As a Linux user, I shit on Linux tutorials being obtuse because the solution is often like “then sudo [command]” and now run these 8 other commands. But at least with Linux commands, a smart person can piece together what’s going on.

      Windows, it’s even worse. It’s like a bunch of black boxes talking to other black boxes so after you right click to enable that property and add this registry key, you then have to reboot into your bios to turn on “Fuckboi” mode and take photos of your asshole for verification, then log into your Microsoft account to get this Powershell script and now you can finally see your children again.

      • JustARegularNerd@lemmy.dbzer0.com
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        7 months ago

        There is still not a neat replacement for wmic in PowerShell. If I want to do the equivalent of wmic product where name="some shitware" call uninstall it looks like this:

        $instance = Get-CimInstance win32_process -Filter "Name = 'powershell_ise.exe'" $instance | Invoke-CimMethod -MethodName 'Terminate'

        Like how the hell is that easier to understand Microsoft? Everything else in PowerShell follows a general pattern of Upper Camelcase.

        That’s just one instance of what I’ve found working with pwsh at work that leaves me thinking wtf