• Shadow@sh.itjust.worksEnglish
    47·
    5 days ago

    Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(

    https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”

    Edit: I’m assuming we’re down until I can call / chat with them first thing in the morning, so expect to be back up early tomorrow (depending on how long the parts replacement takes).

    Edit 2: I called them when I woke up at 6:30 PST and hopefully they’ll fix it soon now…

  • poVoq@slrpnk.netEnglish
    12·
    6 days ago

    They posted on the admin chat that their hosting provider had a hardware failure and is working on providing a replacement server.

  • ininewcrow@lemmy.worldEnglish
    10·
    6 days ago

    Weird to think what happens when you lose a site you visit on a regular basis. I can understand the whole instance going down but us users just get lost when things get turned off. There’s no way to know what happened, why or when or if anything will return.

    I had to resurrect my old lemmy.world account to figure out what happened. I guess we have to hang on to two or more unique instance accounts in case our main instance goes down.

    Stay well guys and I totally appreciate the admins of lemmy.ca and all the work they do. I’ll patiently wait and look forward to seeing it online again.

    • Aqua@lemmy.vgEnglish
      5·
      5 days ago

      At least it’s not like Reddit when the website goes down you can’t use it at all.

      • ininewcrow@lemmy.worldEnglish
        5·
        5 days ago

        It feels shitty and I was doing the same thing all day. I had to resurrect my lemmy.world account just to get back online. It’s made me realize that I should maintain both accounts for shut downs like this. And now I’m also having to do more in maintaining my Mastodon account too.

      • JohnnyCanuck@sh.itjust.worksOPEnglish
        2·
        5 days ago

        I did that five times before remembering I had an old account on this instance that I could switch to to post the question and see what communities I used to be subscribed to.

  • hendrik@palaver.p3x.deEnglish
    111·
    6 days ago

    That’s an error message from Cloudflare, their tunnel provider. The server is probably unreachable. Either they’re doing some maintenance, or it’s a hiccup or something went wrong. You need to wait for a moment. Or maybe a bit longer if they’re facing any issues.

    • hendrik@palaver.p3x.deEnglish
      2·
      5 days ago

      Wow, they’re really offline for a long time now. Did OVH really mess up that hard? I guess hardware in a datacenter fails every day? Wouldn’t they be prepared for that and just restore/migrate to a different machine, then?