And last year they were all saying some variation on “don’t worry, AI is not going to cost anyone their jobs.”
Key take away for anyone is to never trust what an executive is saying. Much like a politician, if their lips are moving they are probably lying.
Oh man, can’t wait for even more services to get extra shitty and customer service to get worse all over the place. It was bad enough with the dumb phone prompts being added all over that increases your time on the phone, when if you could just explain it to a person it’d take a fraction of the time (assuming you don’t just get bounced around to multiple other departments).
Some of the autoststems are dead ends too that hang up on you. When i run into those I’ve started just telling them I have a billing issue or that I need to purchase some additional product from them. The phone system will push you to a person really fast if they believe you’re buying something. Then the sales person can transfer you to the department you want to talk to rather than trying to navigate the maze of dead ends in some systems.
You realize ChatGPT on the phone would decrease the number of those prompts, right? You can just tell it in words what the issue is
Or it’ll just lie to me and make up some random answer it thinks I want to hear because that’s what it’s already doing. Granted, people can do the same thing, but until they get that part of ChatGPT worked out, I don’t really trust the answers it gives so much.
I just tried to call about my credit card application. The thing won’t respond to “operator” or “talk to a person”. ChatGPT would be able to at least understand I want to ask someone a question
I’m sorry, Dave. I’m afraid I can’t do that. This system has been designed to minimize the use of human operators. As such, you will need to explain your problem to me and I will decide if it warrants the attention of a human operator.
Sure, but I had to call that number because the person at the credit card number said their department does not do that. The number they gave me was fully automated, with no way of getting a person. It just plays a message that says my application is under review.
I wish I had chatGPT so I can, say, ask it to check the spelling of my name or anything else on the application
And how does it know how to process the request? Someone still needs to program or enable it to do things, otherwise you’d just be talking to a wall. So maybe you end up with less prompts, but the end state is still going to be terrible service.
This is correct.
Source: I do this for a living.