Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • Corngood@lemmy.ml
    2·
    6 months ago

    Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help,

    Use -data_field first as decoder option in CLI. Default value was changed from first to auto in latest FFmpeg version. Or modify AVOption of same name in API for this decoder.

    Thanks @Elon for the reply, This is the command we are currently using: ffmpeg.exe -f lavfi -i movie=flvdecoder_input223.flv[out+subcc] -y -map 0:1 ./output_p.srt

    I will be looking to see any updates in the FFmpeg documentation. Can you please elaborate and provide pointers the right decoding options or the right FF command er can use. Thank you!

    ffmpeg.exe -data_field first -f lavfi -i movie=flvdecoder_input223.flv[out+subcc] -y -map 0:1 ./output_p.srt

    Got that’s fucking brutal. This isn’t even asking them to fix a bug, it’s just basic help-desk shit.

    I’m sure Microsoft has some good devs that are a net benefit to the open source projects they use, but this is not one of them.

    • kakes@sh.itjust.works
      1·
      6 months ago

      Lmao even after providing a well explained answer, they still had to manually add the flag to their command for them.

    • Oliver Lowe@apubtest2.srcbeat.com
      0·
      6 months ago

      I’m sure Microsoft has some good devs that are a net benefit to the open source projects they use, but this is not one of them.

      Found the guy who created the FFMpeg ticket on LinkedIn. Job title: “Principal software engineer at Microsoft”, saying they are “A detailed, analytical Software Engineer with Eighteen years of experience”. 18 years?! Fuck me dead…

    • PsychedSy@lemmy.dbzer0.com
      0·
      6 months ago

      Raymond Chen. Hilariously enough, his best blog posts involve him jumping through hoops for MSFT customers with support contracts.

    • 30p87@feddit.de
      0·
      6 months ago

      That’s the level of an intern that has never even seen a command. Imagine not being able to literally cat a string with another string, aka. add -data_field first to a command.