Also, interesting comment I found on HackerNews (HN):
This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.
I’m 80% confident HN tried to hide this link. It’s the fastest downhill I’ve noticed on here, and I’ve been lurking and commenting for longer than 10 years.
I’d be interested to see if / how Cloudflare will respond to this. Because at this point I’m not 100 percent sure who is in the right.
Yeah I have no sympathy for a casino and as a software developer I would never work for one, but in the other corner you have a company with too much power.
Even if it wasn’t a casino, they could either be bullshitting or just be plainly incompetent. Like, idk them personally, but I wouldn’t rule it out lol
Yeah pretty much all red flags from cloud flare
Can’t wait for this to become a louis rossman video
Sounds like any Cloudflare customer should reconsider their hosting setup . Mark Anderson has decided to strip the customers to increase the bottom line… And once the numbers are up but the customers are gone… Will move on to the next company
Realistically, this is why you pay for Akamai. You don’t get these shenanigans.
How the fuck were they still on a $250 dollar a month plan when they pumped through $2000 a month worth of traffic? That’s shady on the companiy’s part and Cloudflare shouldn’t have allowed it to happen in the first place.
Each party played their part here and did shitty things. Sounds like the tech equivalent of a crackhead arguing about selling stuff to the pawn shop employee.
I worked for Akamai for 7 years.
This is why, if your CDN infra is core to the operation of your business, you make your systems accommodate multi-CDN integration. Cutting one CDN off shouldn’t be significantly difficult, and it comes in handy during contract negotiations. All the major players work this way.
The $250/month plan supposedly includes unlimited traffic. If there’s actually a limit where you’re supposed to switch to a more expensive plan with no standardized price, maybe CF should say what the limit is?
They absolutely should have outlined a traffic limit for the $250 a month plan. That’s on Cloudflare for allowing it.
That said, if you make wildly excessive use of that loophole it probably shouldn’t surprise you if they do something like this. They called it “trust and safety” because it allows them to do anything they want under the guide of security.
Really, they didn’t define their service clearly and wanted to fire them as a customer unless they paid up for what they felt they were owed.
I wonder how this is going to go
Badly for everyone
Yeah probably, I always get curious when a controversy involving a company starts up because I want to see what happens next
Now admittedly, $250 is probably fairly low for the amount of traffic we were pushing through Cloudflare.
Lmao do you expect CF to continue taking losses from your $250/month plan?
Lemmy hates cloudflare because they are scared of alleged “privacy” concern. So much so that they’d rather side with online casinos doing literal scammy business just to validate their claims that “cloudflare is bad”. They also severely lack the business acumen to understand what’s happening. It’s shit like this that pushes me further and further away from Lemmy and more and more back towards Reddit :(
Bye :)
“You have 24h to pay up” seems a lot like ransom, therefore “cloudflare is bad”.
They were contacted in April. Any company can fire their clients they don’t like without having to go through a month of song and dance.
Lemmy is getting bigger now, and you can see the quality of discussions in large Lemmy communities take a hit lately. If you want quality discussion, go to smaller communities.
Ah yes, the nuclear solution. Very reasonable.
The guy’s running an online casino. With millions of subscribers. CloudFlare can kick them off the internet and steal the copper off the eyelets of their boots for all I care.
Yes because you yourself are against something you should take the ability of adults choosing to do that away! And also make a company able to extort you for it!!
I didn’t see anyone saying that but the correct response is: in the next billing cycle we’re going to start charging X amount per month for X amount of traffic or we have to bump you to to the next tier.
If things are so dire that the traffic is causing problems the correct response is to throttle certain domain traffic until it gets figured out in some way.
Pay X amount in 24 hours or we remove you entirely is extortion.
Good.
Removed by mod
Right. And if you depend on them for your logic with cloudflare functions you will never be able to migrate to another CDN.
Never let a vender do anything for you beyond standardized features. That’s why a “selling point” if we go with this guy we can do this… never makes sense. Because if option B can’t do it also you wouldn’t want to do “this”, and you should probably implement it in a more old-school way.
casino
lmao get fucked
Sounds like a shake down, and it couldn’t have happened to a more deserving group.
Still, real lesson in how Cloudflare does business.
The irony here, is this is the kind of vague and obtuse fuckery online casinos and sportsbooks pull with their customers all the time.
The irony here is that the article author confirms that they break TOS of CF and he still has a Pikachu face. Reddit discussion is pretty positive that CF is right in their decision and that new provider will shut them down at some time as well.
even if they were breaking tos (and i don’t think it sounds quite so cut and dry), shouldn’t the response be to notify them and allow them to fix it, or just terminate the account? demanding a ton of money to make the problem seems a skeevy way of handling it on cloudflare’s part.
They had two weeks to fix, instead they stood their ground and argued.
They very well knew that they were costing a lot more than the $250 they were paying and couldn’t get a deal anywhere else
I really love cloudflare especially for my hobby projects but in this case they asked for outright Ransome. From this I learnt to keep Nameservers & domain sellers different. I am going to transfer domain away from nameserver.
Not just “this case”, there’s been countless cases like this with CF.
Multi CDN integration is a thing. And fuck CF. Unlimited means unlimited. Stop trying to lie to your customers and change the rules.
If the IP’s were an issue, then they wouldn’t have offered to make the issue go away with $$$.
Yet more evidence that CloudFlare is inherently damaging and hostile to the Internet.
It’s fine to not like CloudFlare but this isn’t really “evidence” of any kind. It’s a one-sided rant on sub stack.
Seriously? The article author admits they’re doing illegal shit and break CF TOS and CF is inherently damaging? You ok, mate?
Does this mean hackernews & cloudflare are colluding together?
A simpler explanation is that users are tired of everybody with a customer support issue running to daddy HN and making a big fuss trying to get their way.
After Twitter went to shit, where else do customers have to go for customer support like this?
Admittedly, I didn’t read the article, but I have seen plenty of other cases woth cloudfare or other big providers where people have only been able to set things right by kicking up a fuss on social media — like that recent one with amazon aws.
I didn’t read the article
Don’t worry, neither did anyone else in this thread
