Hubo un tiempo en que los foros de discusión eran nuestras redes sociales. Los usuarios visitaban aquellos que se ajustaban a cierta temática y eso les...
Like many others who no longer use Twitter or Facebook, one of the biggest impacts to me is suddenly not having a reasonably proactive way to contact companies for support. It’s amazing how many companies have offloaded their support staff to half a dozen overworked social media operators. Try phoning and you’ll get “busier than usual” phone lines, and if you can even find an email address it’ll auto-reply to say that it’s no longer monitored.
Like many others who no longer use Twitter or Facebook, one of the biggest impacts to me is suddenly not having a reasonably proactive way to contact companies for support. It’s amazing how many companies have offloaded their support staff to half a dozen overworked social media operators. Try phoning and you’ll get “busier than usual” phone lines, and if you can even find an email address it’ll auto-reply to say that it’s no longer monitored.
It’s a shit show.
At a certain point that “unusual call volume” is just the standard call volume. They just don’t want to hire more support folks.