A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
I’m already pissed with bots, had to call my ISP yesterday because my internet was spotty, I couldn’t talk to a single human, the bot was walking me through the tired modem restart, and then it ended the call and asked for me rate it even though it didn’t solve anything!
I’m already pissed with bots, had to call my ISP yesterday because my internet was spotty, I couldn’t talk to a single human, the bot was walking me through the tired modem restart, and then it ended the call and asked for me rate it even though it didn’t solve anything!
Ya this happens so much. So frustrating. On the voice ones I get so fed up I just keep saying “agent” until I’m finally redirected.