So, I never visit McDonald’s. Oddly, I have managed to visit them twice this year. Once a month ago while traveling and it just worked out that it made the most sense when we stopped for fuel while traveling.
And second last night. We were at the lake late and coming home just before 9pm. Most non chain places were closing, and the only local spot open was McDonald’s. Had the whole family including my visiting parents.
The experience was pretty awful. First, they had 3 employees in the building, and the expectation was that you use the Kiosk. I didn’t have ‘strong’ opinions of having to use it vs. speaking to a human. However after ordering 4 meals on it, it is quite the nightmare for the casual visitor. Probably took 4x as long to order our food.
My parents took their order on a second Kiosk and were not even able to complete their order (Parents are in their mid 70s). Not sure what happened, I wasn’t watching them. My dad was quite irritated at this point.
After asking one of the humans multiple times for help, he took their order at the register.
<insert 30 minute wait for food>
Our food was placed in their pickup area in bags with napkins (store napkin holder empty). Nearly every burger was overcooked and quite dry. Both my buns were hard. The fry’s were luke warm and not very fresh. The meal for 2 adults and 2 14yos was $40 bux.
I saw a story on Lemmy last week about how McDonald’s profits were down and the general consensus was that it was the over priced food. While I’m sure that has an impact I believe the Kiosk, slow ‘fast food’ and overall experience has to be a huge negative.
My parents were PISSED, and they are historically huge McD Patrons. At least in their case, the price will not be why they do not return. Its the awful experience.
Honestly, it’s 9pm so unless the store is 24 hours (and even if it is) then they’ll be trying to close down a clean up and get things ready for the morning shift which starts early.
When I worked at McDs years ago a few big orders deciding to sit in the restaurant around 9pm could mean the difference between getting to go home at 12:30 and getting an OK nights sleep vs getting to go home at 2:30 and getting a terrible nights sleep before they might have to come in at 10am the next day.
You could argue that if they didn’t want customers at that time then they shouldn’t be open - which I would agree with - but obviously the low level grunts making your food don’t get to make those decisions.
It appears they close at midnight, and we got there just before 9pm
Too late then, I’m afraid you got the crew who were more concerned about getting home at a slightly more healthy hour than giving you fresh food.
Never go in to any restaurant past 9pm unless it’s in a busy metro area and there are other people about or you are getting food that caters to drunk and high people that can be taken away.