I’m essentially looking for a VPS provider closest to the reliability/price/performance of Hetzner but with US-based 24/7 excellent customer service.

I threw out some detailed questions to Hetzner and found although they have US Data Centers, they do not maintain the same size support staff 24/7. So due to some of the staff being on Europe business-hours the support response time may vary depending on time of day. I need it to be the same at 3am as it is at 3pm.

By good customer service I mean the hosting company has what I call “throw you a bone” support 24/7 where for example you are having trouble identifying the cause of technical low-level server/OS or network based issue and one of their techs will quickly (within 20 min) check it out for you to help determine the cause, at 1am in the morning. Then you can proceed with your own sys admin work utilizing their additional input or if it’s a hardware or network issue, they can take immediate action themselves.

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