I love self checkouts especially if I’m just grabbing a few things because I’ve gotten the rhythm of them down really well and get in and out much more quickly. And in reality they should only be used to offload the customers that meet that exact profile, “just grabbing a few things, not intimidated by tech”
That said the problem is two fold, people do not understand the optimal use case of self checkouts, and two companies see them as a way to cut as much labor as they can which in many cases forces those who don’t meet the ideal criteria into using them.
The last several times I’ve been to Lowes they only have self checkouts open. Can you imagine trying to run a 4x8’ sheet of plywood or 15’ long pipe over the scanner? It’s ridiculous.
What are you talking about they have hand scanners. You don’t even have to take things off the cart you just grab the scanner and walk around your shopping cart
This is the exact reason we stopped going to Lowe’s; literally 5 employees standing around talking while customers (self included) struggled to scan boards, pay for nails and screws and a million other little and large things. I hope they rot, taking my business to Home Hardware and other places that actually employ people.
I love self checkouts especially if I’m just grabbing a few things because I’ve gotten the rhythm of them down really well and get in and out much more quickly. And in reality they should only be used to offload the customers that meet that exact profile, “just grabbing a few things, not intimidated by tech”
That said the problem is two fold, people do not understand the optimal use case of self checkouts, and two companies see them as a way to cut as much labor as they can which in many cases forces those who don’t meet the ideal criteria into using them.
The last several times I’ve been to Lowes they only have self checkouts open. Can you imagine trying to run a 4x8’ sheet of plywood or 15’ long pipe over the scanner? It’s ridiculous.
What are you talking about they have hand scanners. You don’t even have to take things off the cart you just grab the scanner and walk around your shopping cart
This is the exact reason we stopped going to Lowe’s; literally 5 employees standing around talking while customers (self included) struggled to scan boards, pay for nails and screws and a million other little and large things. I hope they rot, taking my business to Home Hardware and other places that actually employ people.