It was all about “Encouraging more digital adoption by nudging customers to go online to self-solve,” and “taking decisive short-term action to generate warranty cost efficiencies.”

If you wanted customers to go online to self-solve, you’d write proper manuals, provide well-documented and granular error codes and allow people to run diagnostics on their own devices… By not providing either it’s clear the warranty cost efficiencies they’re talking about are people giving up on trying to resolve their issue and just buying a new one