A hostel company I stayed with a while back emailed me with the subject: “Your booking is confirmed!”. This made me frantically check all my accounts since I hadn’t booked any hostels recently. I was super concerned until I opened the email and saw… it was a stupid marketing email…

This kind of marketing should be illegal. Don’t use Clink Hostels.

  • backgroundcow@lemmy.worldEnglish
    641·
    11 months ago

    Better yet, demand loudly to get a refund. When they say there is nothing to refund, insist that you have an email confirming a booking.

    • Jamie@jamie.moeEnglish
      34·
      11 months ago

      Escalate to management as quickly as possible so you’re not just annoying some poor front desk worker that had nothing to do with it.

      • Sculptor9157@sh.itjust.worksEnglish
        6·
        11 months ago

        Call center “management” is typically not an actual manager, and definitely not involved with the decision either.