Reddit’s cofounder said that at first the company felt like ‘a homework assignment that got out of hand’ rather than a business::Reddit’s cofounder Steve Huffman said in its early days he filled up most of the site with content using different accounts until it got more users.
Most nonprofits don’t do a lot with the general public. They have the community they serve (which is getting something for nothing and therefore “customer service” is not a thing) and the community that funds them (where, of course, service is king). How the company treats you on the outside very much depends on which side of that equation you’re on.
This is necessary behavior for nonprofits, at least in the US, because of the demand for charitable giving. It’s ultimately a decent structure for a charity, but a pretty awful way to run a product or service business, since the incentives are all on the opposite side of “good product/service”. Private for-profits with strong, conscientious leadership do much better - I encourage you to read up on Patagonia and Gore-Tex as examples.
Yeah, I’ve read about Patagonia and love their model. I’m just skeptical in general because leadership can change. The Non-Profit stamp provides certain legal rules, whereas a private charter is enforced by the people who have power to change it.
I’m absolutely a fan of responsible for-profit companies like Valve (esp. wrt company structure), and I wish that was the norm instead of the exception.