Gallagher were great at that, rubbish solution for “teaching” staff about phishing which would infuriate all staff caught in the net. Would come from internal email addresses too which, if one person’s email / credentials are compromised they’ve got bigger fish to fry.
Discord is trash, had issues with a KBDFans product, something as simple as a search of a forum would have given me the solution. I had to talk to a human to get the required information. They sent me a link to a firmware to download and all was good.
If I was able to search a forum it would have been a 2 minute job, but I wasted someone else’s time, on the other side of the globe.