https://consumercomplaints.fcc.gov/hc/en-us

If you’re having problems getting support from a Telecom company, file a complaint with the FCC. You are more likely going to get someone who can/will actually help you. This mainly works when you have a concrete complaint that is running into process/policy roadblocks. For example, if you’ve been overcharged by an amount that the normal agents don’t have authority to credit or if you’re having chronic service issues that aren’t being resolved.

It is less likely to help if the issue is more subjective, such as asking for a large credit to compensate you for being inconvenienced by an outage (i.e. claiming the outage cost you business or work time). They’ll likely offer a prorated service credit and a courtesy credit (like $25-50) and the FCC will likely consider that reasonable.

Strange Horticulture…I’m probably fine.

We only feed dry food.

The company I used to work for you could say “agent” or press 0, but you had to do it many times because it would keep trying to make you play along. At the start of Covid in 2020, the call centers were totally overwhelmed, so someone decided to change that path to say “sorry, I don’t know what you want, goodbye” and hang up.

Surprisingly, that change caused a marginal reduction in call volume, which was the goal. So, when the call centers stabilized later in the year, Finance balked at any suggestion that the decision be reversed unless someone came up with an idea to offset the cost of the increase in volume it would cause. It stayed like that for 2-3 years and was still very controversial when it was finally put back to the way it was before Covid.

I’ve been applying similar thinking to my job search. When I see AI listed in a job description, I immediately put the company into one of 3 categories:

1. It is an AI company that may go out of business suddenly within the next few years leaving me unemployed and possibly without any severance.
2. Management has drank the Kool-Aid and is hoping AI will drive their profit growth, which makes me question management competence. This also has a high likelihood of future job loss, but at least they might pay severance.
3. The buzzword was tossed in to make the company look good to investors, but it is not highly relevant to their business. These companies get a partial pass for me.

A company in the first two categories would need to pay a lot to entice me and I would not value their equity offering. The third category is understandable, especially if the success of AI would threaten their business.

You got me thinking a bit on this one. One possibility is if you want to make a bet on it failing to deliver value in the near future, look at the companies whose stock prices have fallen on the fear of AI putting them out of business. For example, Concentrix does call center outsourcing and their stock is down significantly from their 2022 peak, partially on the expectation that AI is going to take business from them. Now, their profit margin is tiny and they don’t seem to be growing much, so I don’t know that they are a great investment, but there could be upside if the negative cloud of AI is removed. There are probably better examples out there, this one just came to mind.

Note: I have not done any research on this idea or on Concentrix and don’t know if this is a good idea, but at least less risky than shorting the AI hype.