as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They’re garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
I’m constantly replacing the drain pump in my LG washer. When a replacement part has thousands of reviews on amazon, you know the brand has to know their parts are crap and either doesn’t care or wanted it that way. They’re on my never buy list now.
What do you define as “constantly”? Once a year, every two years, twice in 20 years?
Anecdotal, but I’ve had my lg washer, dryer, dishwasher, fridge, and gas stove for about 10 years and none of them have had any issues at all. I didn’t get them because I was super into LG, they were cheap - open box, dented, or floor model - and it just worked out that way, but still, zero issues with any of it.
Maybe it’s just that model tho, and that’s legit. Sometimes there’s just a shit offering, but the rest of the line is decent.
But a lot of times, parts fit multiple brand’s machines, or multiple models within the same brand. Especially something like a drain pump, which is super basic and could be used in dishwashers as well as literally all of their brand washers, for example. Solid chance the reason for the large number of reviews is compatibility with other models rather than lg sucking that hard for that model. But without knowing the exact part I can’t say.
There’s a combination of flaws. The strainer basket doesn’t do a very good job keeping debris out of the impeller. There’s little separation between the steainer and the impeller. So long hairs that are partially caught in the strainer can still wrap around the impeller.
The pump itself has a terrible impeller design. The impeller is nylon and is press fit onto a 1/8 brass rod that just has a flat ground on it, no knurling or splines. The nylon cracks easily and ends up free spinning.
They use the same pump in loads of washer models. So yes, there’s a very large user base, but that’s a lot of people with part failures. The pump is garbage and lg should not be using it.
That’s a legitimate complaint, but if you bought it within the last 5 years or whatever, it’s possible they saw error and changed, assuming that’s the same part they used.
Or maybe, and I find this much more likely, the one you got on Amazon was disguised trash like everything else from Amazon and it’s not actually the OEM parts causing the issue since it’s always the same shitty part that fails. You got unlucky with the oem part, then bought trash on Amazon (basically everything on Amazon is knockoff, nothing is quality) and have been replacing it since.
If you bought the replacement pump from an OEM part supplier or other official supplier for replacements, and continued to have the issue, sure, but at this point you are giving an extended Amazon review as a review of the machine itself. And that’s not remotely fair to the unit, because Amazon is trash and won’t even let you post negative reviews anymore (try it, good luck).
LG all the way. I have not had much in the way of positive results from GE since their acquisition by Haier. Their build quality took an immediate and noticeable nosedive. I have seen DOA, damaged, and defective units of all stripes from all brands over the years. But I have never seen any units arrive from the factory not fully assembled, but still packed up in a box and shipped in that state, except from GE. Multiple times.
I received a PFE28 refrigerator with no ice maker mechanism, just a hole in the door where it should have been installed. I also received a CGS700 range with the oven light door switch not installed, just rolling around in the bottom of the oven cavity where it was subsequently baked by the customer. I also received one CXE22 refrigerator with no face panel on the center drawer. There are other examples but those are just the recent ones I can remember off the top of my head.
Haier’s management philosophy seems to be in lockstep with the Chinese Manufacturing Way, which is to steal whatever tech you can, do a slapdash job of making it, lie about everything, and when pressed about it just lie some more.
Honestly Whirlpool is not doing great these days, either, but they’re better than Samsung or GE. Whirlpool has seemingly devolved into mostly competing with itself with all of its various sub-marquees: Amana, Maytag, KitchenAid, Gladiator, Jenn-Air, Roper, Affresh, etc. A better strategy might be to compete with their, you know, competitors. Whirlpool’s warranty service network has also essentially evaporated over the last few years, so if you don’t already know a repairman who is Whirlpool factory authorized to do warranty work you may as well just open a Youtube tab and figure that shit out yourself. Otherwise you’ll just be told “there are no servicers or service dates in your area and the system only lets us look two weeks in advance” over and over again until your warranty runs out.
The less we say about Samsung the better. At one point we were experiencing a roughly 50/50 first-week failure rate of their laundry machines and dishwashers. A coin flip. That’s worse odds than a first run XBox 360 not red ringing itself to put it into perspective. Don’t buy a Samsung appliance no matter how shiny it is or how big of a touch screen it’s got.
Although GE has delivered one or two problematic appliances, overall the customers I’ve had have had pretty great experiences with them, especially since higher bought majority share from them. Overall, I haven’t heard any complaints aside from teeny weenie ones. But I’ll keep My ears open.
Going to have to disagree based on personal experience (which admittedly has limited value). Bought LG washer, dryer, and fridge when we moved. The washer blew the clutch seal after about 4 and a half years. The dryer sensor is unreliable (leading to taking jeans or blankets out, them still being damp, and having to put them back in on a timer). And the fridge compressor sounds like it’s struggling.
The most absurd part is that we replaced the washer with a similar LG model (one with an agitator - I looked into just replacing the part but it was half the price of the washer, the underside of the impeller was moldy because lack of water flow, something no amount of tub clean cycles will fix, and the outer bucket was absolutely disgusting from the leak, with no easy way to hose it out) because everything else was either crap, ridiculously expensive, or both.
as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They’re garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
Isn’t LG having issues with their linear compressors?
Have they? I’d like to hear some more information about that, especially if you have any links.
Ohoho man
https://www.nbcwashington.com/news/consumer/fridge-failures-federal-lawsuit-cites-lg-refrigerator-issue/3552575/
https://www.wrtv.com/news/wrtv-investigates/indiana-consumers-join-class-action-lawsuit-against-lg-over-faulty-fridges
https://www.consumerreports.org/lawsuits-settlements/lg-settles-class-action-lawsuit-over-refrigerator-compressors/
LG is also being shitty about it, claiming everyone agreed to arbitration by reading it on the box.
https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/
I’m constantly replacing the drain pump in my LG washer. When a replacement part has thousands of reviews on amazon, you know the brand has to know their parts are crap and either doesn’t care or wanted it that way. They’re on my never buy list now.
What do you define as “constantly”? Once a year, every two years, twice in 20 years?
Anecdotal, but I’ve had my lg washer, dryer, dishwasher, fridge, and gas stove for about 10 years and none of them have had any issues at all. I didn’t get them because I was super into LG, they were cheap - open box, dented, or floor model - and it just worked out that way, but still, zero issues with any of it.
Maybe it’s just that model tho, and that’s legit. Sometimes there’s just a shit offering, but the rest of the line is decent.
But a lot of times, parts fit multiple brand’s machines, or multiple models within the same brand. Especially something like a drain pump, which is super basic and could be used in dishwashers as well as literally all of their brand washers, for example. Solid chance the reason for the large number of reviews is compatibility with other models rather than lg sucking that hard for that model. But without knowing the exact part I can’t say.
4 times in the last 5 years.
There’s a combination of flaws. The strainer basket doesn’t do a very good job keeping debris out of the impeller. There’s little separation between the steainer and the impeller. So long hairs that are partially caught in the strainer can still wrap around the impeller.
The pump itself has a terrible impeller design. The impeller is nylon and is press fit onto a 1/8 brass rod that just has a flat ground on it, no knurling or splines. The nylon cracks easily and ends up free spinning.
They use the same pump in loads of washer models. So yes, there’s a very large user base, but that’s a lot of people with part failures. The pump is garbage and lg should not be using it.
That’s a legitimate complaint, but if you bought it within the last 5 years or whatever, it’s possible they saw error and changed, assuming that’s the same part they used.
Or maybe, and I find this much more likely, the one you got on Amazon was disguised trash like everything else from Amazon and it’s not actually the OEM parts causing the issue since it’s always the same shitty part that fails. You got unlucky with the oem part, then bought trash on Amazon (basically everything on Amazon is knockoff, nothing is quality) and have been replacing it since.
If you bought the replacement pump from an OEM part supplier or other official supplier for replacements, and continued to have the issue, sure, but at this point you are giving an extended Amazon review as a review of the machine itself. And that’s not remotely fair to the unit, because Amazon is trash and won’t even let you post negative reviews anymore (try it, good luck).
How old is this appliance? And what do you mean by constantly?
LG all the way. I have not had much in the way of positive results from GE since their acquisition by Haier. Their build quality took an immediate and noticeable nosedive. I have seen DOA, damaged, and defective units of all stripes from all brands over the years. But I have never seen any units arrive from the factory not fully assembled, but still packed up in a box and shipped in that state, except from GE. Multiple times.
I received a PFE28 refrigerator with no ice maker mechanism, just a hole in the door where it should have been installed. I also received a CGS700 range with the oven light door switch not installed, just rolling around in the bottom of the oven cavity where it was subsequently baked by the customer. I also received one CXE22 refrigerator with no face panel on the center drawer. There are other examples but those are just the recent ones I can remember off the top of my head.
Haier’s management philosophy seems to be in lockstep with the Chinese Manufacturing Way, which is to steal whatever tech you can, do a slapdash job of making it, lie about everything, and when pressed about it just lie some more.
Honestly Whirlpool is not doing great these days, either, but they’re better than Samsung or GE. Whirlpool has seemingly devolved into mostly competing with itself with all of its various sub-marquees: Amana, Maytag, KitchenAid, Gladiator, Jenn-Air, Roper, Affresh, etc. A better strategy might be to compete with their, you know, competitors. Whirlpool’s warranty service network has also essentially evaporated over the last few years, so if you don’t already know a repairman who is Whirlpool factory authorized to do warranty work you may as well just open a Youtube tab and figure that shit out yourself. Otherwise you’ll just be told “there are no servicers or service dates in your area and the system only lets us look two weeks in advance” over and over again until your warranty runs out.
The less we say about Samsung the better. At one point we were experiencing a roughly 50/50 first-week failure rate of their laundry machines and dishwashers. A coin flip. That’s worse odds than a first run XBox 360 not red ringing itself to put it into perspective. Don’t buy a Samsung appliance no matter how shiny it is or how big of a touch screen it’s got.
Although GE has delivered one or two problematic appliances, overall the customers I’ve had have had pretty great experiences with them, especially since higher bought majority share from them. Overall, I haven’t heard any complaints aside from teeny weenie ones. But I’ll keep My ears open.
Going to have to disagree based on personal experience (which admittedly has limited value). Bought LG washer, dryer, and fridge when we moved. The washer blew the clutch seal after about 4 and a half years. The dryer sensor is unreliable (leading to taking jeans or blankets out, them still being damp, and having to put them back in on a timer). And the fridge compressor sounds like it’s struggling.
The most absurd part is that we replaced the washer with a similar LG model (one with an agitator - I looked into just replacing the part but it was half the price of the washer, the underside of the impeller was moldy because lack of water flow, something no amount of tub clean cycles will fix, and the outer bucket was absolutely disgusting from the leak, with no easy way to hose it out) because everything else was either crap, ridiculously expensive, or both.
I hate this timeline.