A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Automated phone systems have been a thing for decades. They are notoriously shitty and adding a layer of “friendly AI” on top of that shitty system doesn’t bode well.
Automated phone systems have been a thing for decades. They are notoriously shitty and adding a layer of “friendly AI” on top of that shitty system doesn’t bode well.