On the one hand I like GOG because it has no DRM and has better prices (in my country) than Steam and I have the feeling that on the one hand it follows more the open source philosophy than Steam itself, but Steam has helped enormously to play Windows games on Linux, so I haven’t really made up my mind.
On the one hand I want to buy on Steam for the convenience, but on the other hand I prefer GOG because (in my country) is cheaper. Which platform do you prefer and why?
To give an example, The Binding of Isaac: Rebirth is currently $15 on Steam with regional pricing, but on GOG it’s worth just $6.
I’m only commenting on the Steam refund part. That’s crazy to me, of all places to return games. The most relaxed has been Steam and never had any issues with them. Even if waiting a month, they normally only care how long you played it, which I think is supposed to be less than 2 hours. For comparison, I tried returning a PS5 game and was immediately denied because they claim as soon as the game is launched once they will not accept it back, which is awful.
That sucks they denied you. It really sounds like they should have let you return it.
I played all of 7 minutes, which was all took to go all the way to starting a game and the game getting stuck in some kind of freeze loop, and then doing it all over again twice to make sure.
People have lives and sometimes they buy games on impulse and only get around to have time for them later, and Steam does have a record of when players actually got around to download the game and even when and for how long they ran it, so the refund clock should start when people actually tried the game or at least when they downloaded it. That refunds rules don’t actually follow logic but instead something else, probably means that such refunds don’t actually exist driven by genuine will for good customer experience but, more likely, because in some countries there is legislation for online purchases that forces refund windows linked to purchasing time.
I had gotten that game very cheaply and only asked for the refund as a matter of principle, and following this I totally stopped buying games from Steam, so funnily enough even with me favoring GoG over Steam for games available in both, at their 30% revenue cut from sales Steam quickly lost in sales many times that refund amount.