• 13 Posts
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Joined 1 year ago
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Cake day: June 29th, 2023

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  • TL;DR

    The FTC unveiled its final “click-to-cancel” rule, which requires businesses provide a way for consumers to cancel their subscriptions that is just as easy as it is to sign up. That includes everything from gym memberships to digital streaming and e-commerce to cable TV service.

    The new rule, which goes into effect 180 days after it is published in the Federal Register, is meant to address common issues with subscription plans. That includes sellers that misrepresent facts about the product or service, those who make it difficult to cancel, and people who are billed even when they didn’t agree to pay, such as when a free trial ends.

    “This rule now makes it clear that you can’t collect the customer’s billing information until after you’ve disclosed all the terms of relationship with them,” Brett said.





  • 2022 Rogers Communications outage

    Date: July 8, 2022 @ 4:30 a.m. (EDT)

    Duration: 15 hours to several days

    Outcome: Disruption of internet and wireless phone service Government services disrupted 9-1-1 calls failing Nationwide loss of Interac debit services

    The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals’ affected customers, and establish plans for how to communicate to the public about outages.

    The outage was later said to be caused by a maintenance upgrade that caused routers to malfunction. A similar outage occurred in April 2021, which was attributed to a software update.