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Seconding Zotero. I truly don’t know how I would be able to keep track of all the research I read through and reference. I especially love that I can highlight passages and attach notes to each entry right inside the desktop app.
The browser connector is also super handy for quickly adding papers to read-through at a later date.
I was in a similar situation but I ended up creating a support ticket. They responded by asking me to verify my ownership by responding to their email from the account I didn’t have anymore… So you saved yourself some wasted time by not attempting to resolve the issue with them.