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Joined 1 year ago
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Cake day: August 3rd, 2023

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  • I’m still hoping for good customer support AI. If I’m going to be connected to someone who barely speaks English and is required to follow a prewritten script, or worse plays prerecorded messages to fake being fluent, I might as well talk to an AI, especially if it means shorter hold times.

    AI is a bad replacement for good customer service, but it could be an improvement over bad customer service.