So my mother recently bought an ET-2800, By HP we had an HP printer before and we got a new one because the old one would not work with my sister’s Windows 11 Laptop. So I had to set it up for my mother, the manual said you can use it without the app. But there was no way to physically do that. Anyway, I downloaded the app on my phone (android) and the app would not connect to the printer. So I used my mother’s iPhone and it would connect. The setup process was stupid proof. And after I got it all full of ink, it was very painless. However, this is where the H in HP should stand for HELL. Because a few months go by and my sister and my mother need some papers printed. No problem. I thought to myself, so my sister tried to print it wirelessly. Couldn’t find the printer, I said ok maybe it’s a dumb driver, USB didn’t work either. I asked my sister to send it to me, so I can print it on my w540 running rocky 9. Rocky picked up that I needed drivers and installed them. Wireless didn’t work but wired showed up, I thought sweet I can just print the paper and get back to what I was doing. However, when I clicked print, the printer would grab the paper and run it though but not put ink on the paper. My mother asks me to forward the email to her to try to print it on her phone. I send it, and it prints, and the paper come out how it should with ink and the paper is finally printed.

After this experience with this printer, it makes me rather aggravated at this purchase, and no longer want to buy from HP. I have looked at Brother printers and there are no Proprietary ink cartage, and or laser printers. I purely wanted to talk about my experience with HP printers and would like to know what others have for a printer for recommendations, for when eventually HP kills support and makes it a paper weight, I’ve read many negative experiences with HP printer, specially from Lois Ross man and their anti consumer products.

  • tony@lemmy.hoyle.me.uk
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    1 year ago

    HP haven’t always been this bad, but they are this bad now, and nobody should be giving them money.

    • oleorun@lemmy.world
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      1 year ago

      Carly Fiorina destroyed HP. She tanked product quality by using cheap plastic parts instead of metal and she can’t manage people. She’s a terrible leader and on a personal level she’s just not right in the head, as she embraces trumpism, is racist, elitist, etc.

        • oleorun@lemmy.world
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          1 year ago

          I beg to differ.

          The old LaserJet 4s, 5s, the IIs and IIIs, the 8000 series, all those were great, well built printers with metal frames and heavy duty parts. They were made to last.

          We still have a LaserJet 5M that prints reports hooked up to an airgapped Linux server. The printer never breaks down or needs anything more than toner. Yes, it’s slow. Amusingly slow. The page count is over 250k. The fuser is starting to ghost but it’s easily replaced. We just don’t care enough to do it right now. The printer doesn’t care.

          Try this with any printer built after the Fiorina era and you’d be hard pressed to.

          I’m all ears if you have a specific model in mind that was shit before Carly. Because, before her, HP was an industry leader. Now it’s cheap plastic junk, and it’s squarely on her failure as CEO that led to the company’s demise.

    • shalafi@lemmy.world
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      1 year ago

      HP was the gold standard back in the day. Money says you can still buy kits and toner for IIIs, IVs, and Vs.

      Work gave me a tiny HP laser when we did a refresh, and it’s a damned beast. Probably 12-yo, thousands and thousands of pages, never a glitch or jam. Toner cartridges are $18 and last forever.

      • frezik@midwest.social
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        1 year ago

        I had to stop using my LaserJet 5si. Not because it broke, but because Windows stopped shipping drivers. Could have hacked around it, but I figured that new toner cartridges would be harder to come by if it doesn’t easily work on Windows anymore, so time to move on.

  • macrocephalic@lemmy.world
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    1 year ago

    Rule 1: don’t buy an HP printer
    Rule 2: don’t buy an inkjet printer
    Rule 3: don’t buy a printer unless you absolutely need to.

      • abhibeckert@lemmy.world
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        1 year ago

        This. Every brother laser printer I’ve ever used (both in my own home and at work) has been reliable and never railed aside from the occasional cartridge/etc change. And even those were proceeded by a software warning or just caused mild artefacts on the print out. You could still print even when it needed maintenance.

    • frezik@midwest.social
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      1 year ago

      There are good reasons to buy an inkjet. Just not any under $150. Photographers don’t touch lasers, but their inkjets might have 11 ink cartridges.

      Rule 3 should be considered more often, though. For what you’re paying for the convenience of printing at home, you can buy a lot of printed pages at FedEx.

    • SuperJetShoes@lemmy.world
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      1 year ago

      I 100% agree with this. Sadly, rule #3 applies to me (my job involves dealing with banks and lawyers).

      I have had two HP inkjet printers which were unmitigated dogshit. Money-grabbing, thrown together pieces of shit. You get more types of jams than at a craft jam shop.

      Five years ago, moved to a Brother laser printer. Little difference in purchase cost. AND IT NEVER FAILS.

      I’m now on my second (dropped first one downstairs when moving house) and it is just as reliable.

      Each to their own, but for me: Brother Laser Printer every time.

  • Reygle@lemmy.world
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    1 year ago

    15 years ago HP was among the best in the business. They made workhorse products that did millions of pages (and those old models continue to)

    Today HP is a malware and telemetry company who won’t let the average consumer use their printer without a logged-in HP account slurping telemetry about every aspect of their lives. Any consumer who buys a printer with the letter “e” in the model number is paying money to be spied on. Anyone who buys a non-“e” model is still doing so, but in a less VISUALLY obvious, and obnoxious way.

    This is not random assumption. I’m a tech. Anyone who buys an HP Printer today and asks me to install them gets a fast education on why they shouldn’t cut the packing tape on that box.

    Buy Brother.

      • Reygle@lemmy.world
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        1 year ago

        Maybe I’m misremembering when the old 4100 series dropped, but it was the last of the really great monsters they built.

      • BigDanishGuy@sh.itjust.works
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        1 year ago

        I was looking to buy an ET. Then I learned about the sponge. While you’re free to refill the ink at little cost there’s also a sponge that cleans the heads or soaks up excess ink. I have forgotten the purpose, but it’s a 2 dollars sponge, you can easily get something like it and replace it. But the printer won’t reset the counter for the sponge. Unless you want to download sketchy stuff off of a Belarusian website, your only option is to ship the printer to Epson and pay them for the trouble.

        That maneuver is about the same price as a new ecotank.

        Since writing the above I did some late-night googling, and it seems that Epson US has caught enough flack for this, and now offers a one time key for a reset utility https://epson.com/support/epson-ink-pads-reset-utility-faqs.

        If I buy a printer it’ll be a brother laser, or a professional inkjet… And I don’t see the latter happening.

      • Cosmonaut_Collin@lemmy.world
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        1 year ago

        I have an ecotank and I like it a lot. It setup quick and works wired and wireless. The only thing I don’t like is the print quality feels desaturated. Although I don’t print for any art purposes so it doesn’t matter too much.

      • ThetaDev@lemm.ee
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        1 year ago

        They look like good machines if you are printing a lot and need an inkjet (like for photo printing)

        If you are only using a printer occasionally for letters or shipping labels, laser printers are probably a better option. Sure, they need more space, but they cant dry out and dont require cleaning programs.

      • Reygle@lemmy.world
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        1 year ago

        Have no experience with Epson outside of 1 complete trash-teir $50 inket, which was hot garbage which of course it was- sorry.

      • rambos@lemm.ee
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        1 year ago

        We have one A3 format in the office for 8 months and its been amazing

    • stewsters@lemmy.world
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      1 year ago

      Yeah, I have a network attached brother black and white printer. It’s pretty great. It handles 98 percent of my printing workload, no fuss, I honestly don’t remember the last time I changed any toner. Has a scanner on top that works if I need it.

      If I want something big/nice and in full color I can always go down to the print shop. But for your common printing it’s great.

      • Reygle@lemmy.world
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        1 year ago

        They do not, at least at this moment in time. Not even close. Not even in the same solar system.

  • RobotToaster@mander.xyz
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    1 year ago

    Yeah, HP are terrible now.

    They weren’t always this bad, I had a laserjet 4000 that was made around the turn of the century and it “just worked”.

  • Optional@lemmy.world
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    1 year ago

    There’s always a post where someone’s asking if HP printers are really as bad as they seem.

    Yes. Yes they are. Spread the word. Friends don’t let friends buy an HP printer.

    • seaQueue@lemmy.world
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      1 year ago

      Brother has always been my go-to. I’ve owned exactly two. One I bought in 2009 and one I bought 3-4y ago. They’re basically zero hassle.

        • Jeanschyso@lemmy.world
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          1 year ago

          When you ask a Linux head what kind of printer to use, they answer “get a Brother laser printer”. Linux YouTube is what sold me on Brother.

          Linux ppl tend to be the biggest shills when it comes to products that respect the consumer.

        • seaQueue@lemmy.world
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          1 year ago

          Should be fine, ours supports standard IPP over wireless. My old 2008 printer needed CUPS on a Pi with QEMU and binfmt-misc to support the old brother i386 unix driver but worked flawlessly with that setup in a docker container.

  • WindowsEnjoyer@sh.itjust.works
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    1 year ago

    HP doesn’t stand for “Huge Pain”. It stands for:

    • H - Fuck
    • P - You

    That’s the unofficial moto of the HP company - “Fuck you!”.

    Seriously, anyone who still buys HP products, they disrespect themselves.

    • vacuumflower@lemmy.sdf.org
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      1 year ago

      HP laptops were nice … somewhere in 2011.

      And I have two HP mice and an HP keyboard (that one is PS/2, so not very relevant, I guess), which work fine.

      • WindowsEnjoyer@sh.itjust.works
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        1 year ago

        Yeah. HP products were used to be great. Still have some decade old printers at some place by HP and they simply work.

        However, HP printer purchased ~5 years ago simply suck ass. And I will never get back hours that I’ve spent fixing it. Or attempting to fix it. Go to hell HP… ☹️☹️☹️

  • freddy@lemmy.world
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    1 year ago

    Once upon a time there was a company called Hewllet-Packard that made the best programmable calculators, vendors made the best demonstration: hitting the calc against the floor, picked up the pieces, assembled it and it worked again! (almost beat Texas Instrument). The same for printers, pcs, laptops, good mainframes (i learned fortran in a hp3000), almost any Hewlet-Packard electronic product was among the best. In 90s became HP, since then everything they made is a shame.

    • nucleative@lemmy.world
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      1 year ago

      Those original HP lasers were absolute beasts. You could put it outside in the snow and if you even hovered over the print icon it’d start to get ready to serve. I bet there are still many in use today.

      Regrettably that era of producing quality is mostly finished.

      In recent years I’ve had a lot of good experiences with small Brother and Xerox branded MFP devices. There’s still issues here and there if you rely on wireless printing or huge duplexed jobs, but they mostly just crank away for years if you keep feeding them toner cartridges and occasionally a new drum kit.

  • Number1SummerJam@lemmy.world
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    1 year ago

    Big printer companies need to be regulated better by the FTC. The whole cartridge issue is a waste of resources and costs a lot more than it costs to produce.

    • MisterD@lemmy.ca
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      1 year ago

      Printer cartridges create almost as much waste as Keurig K-Cups cartridges. Both should be banned

  • danielfalk@lemmy.world
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    1 year ago

    OK, I know this post is pretty anti-HP which is totally fair, but honestly just stop buying the cheap inkjet printers. I discovered ink tank printers and they are a game changer.

    In all seriousness, you might want to try out the HP Smart Tank printers. Almost exactly 2 years ago I bought a HP Smart Tank 7000. It is awesome, and not at all like you describe.

    I wanted to be done with junk printers for good, so I set out to buy a laser jet. I can’t remember how I found out about these ink tank printers, but they have pretty much the same benefits of laser printers. They print reliably and quickly, the ink lasts forever, and is not only cheap to replace, but you can use 3rd party ink (sold by the bottle. No cartridge means no chip!). My wife is a teacher and prints stuff all the time, including in color. 3 kids use it for homework assignments. I literally refilled the tanks 4 days ago for the very first time. (And only 2 of the 4 tanks at that–black and yellow were down to about a quarter tank.)

    I use Linux exclusively and the printer works in Ubuntu and Pop OS out of the box, and without having to install additional drivers or some proprietary app that runs in the tray all the time.

    Only downside for me is that sometimes it will go to sleep and my computers don’t see it and I have to go over and turn it on/off again. It’s pretty rare, and I don’t know if it’s actually a printer issue as much as a Linux issue.

    I liked the printer so much, I bought one for my Mom this year in May. She’s got Windows, and I told her I’d come over and help her set it up some time because she is not at all good with computers. Turns out I didn’t need to because she set it up herself! (I did help her with the Android app though later on).

    I can’t help but gush about this thing. Kind of dumb, I know, since in 2023 you’d think all printers should be able to work like this at a minimum.

    • Nine@lemmy.world
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      1 year ago

      OK, I know this post is pretty anti-HP which is totally fair, but honestly just stop buying the cheap inkjet printers.

      ^ THIS!! SOOOO MUCH THIS ^

      Inktank or Laser is the way to go!

      If you want something that will last forever get an inexpensive laser printer off of ebay.

      Even if it’s only USB most routers/NAS offer some way of sharing it.

      Hell, if you’re running a Linux NAS you can give it AirPrint via CUPS and then everything else will “just work” with it.

    • krakenx@lemmy.world
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      1 year ago

      A Laser printer isn’t an automatic fix. My mom got an HP laserjet from her work and it requires the full suite of HP spyware to run. My girlfriend bought a different HP laserjet and it just randomly decided it doesn’t want to print anymore, and we suspect it’s software related.

      I have a Ricoh laser printer and it’s amazing though. The driver from Windows Update just works.

    • Usernameblankface@lemmy.world
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      1 year ago

      I have a very similar story, but I’m 6 months or so into having mine. I went to buy a laser printer, and the salesperson redirected me to the ecotank for upfront savings and similar performance. I hope mine continues to work as well as yours does for you.

    • AdamHenry@discuss.tchncs.de
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      1 year ago

      I’ve also had numerous struggles with expensive HP products, both laptop ( no sound for intermittent months on end) and printers refusing to pair with certain devices. While signing a document requiring a pint of my blood type to proclaim that I will never buy HP again, is generally thought as stupid and a bad idea, it is something I think about.

  • Bdaman@sh.itjust.works
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    Just wait till you run into one of the HP printers that will not work until you sign up for the HP subscription service, and only use HP subscription ink cartridges, and only if it’s allowed to access the internet to report back that it’s printing. The subscription actually set the number of pages per month you are allowed to print, on the hardware you have them money for.

    And it only works for a device with the HP app installed. Total garbage.

    • ccunix@lemmy.world
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      I have one of those and it works perfectly from Linux using standard software. You can also go over the subscription, you just pay (still comparable to buying ink cartridges though, perhaps even a little cheaper if you’re printing photos). It also worked for 2 weeks with no internet connection, although it did complain about that lack of an internet connection after a week.

      It has also proved to me that HP are conning everyone with non InstantInk cartridges. After 3 years we are still on the same cartridges, which I am sure it would have claimed were empty if it were not InstantInk.

      Disclaimer: I got the printer for (effectively) free and use the free tier subscription which allows me 10(?) pages a month with no rollover. It has cost me about €2.50 in 3 years. I would never have paid for a modern HP printer.

      Edit: I am not defending HP’s abhorrent business practices. However, in this case I found a loophole and was able to exploit it. It was also free because I had a awesome employer who gave out Fnac vouchers every year. I am also only able to exploit that loophole because I also have that little Brother laser that just works.

      • Bdaman@sh.itjust.works
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        1 year ago

        I didn’t have the chance to try on Linux. Good to hear it worked for you Since it was for my in-laws it had to work on Windows 10 laptop and a Chromebook. I learned a few years ago I cannot guide them onto a Linux install as much as I want to.

  • Cocodapuf@lemmy.world
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    1 year ago

    Honestly, pretty much, yes. Their home printers have basically always been this bad. But then inkjets are universally bad anyway.

    HP’s Business class printers for offices and schools are actually pretty good, they make a decent laser printer and they make a decent copier. But their $50 home models have always been garbage.

    As someone who ran a computer lab for years, my advice is this: Always always always buy a laser printer. And personally I’ve had only mixed success with all the major manufacturers HP/Lexmark/Canon. I always recommend Brother because they mostly market to offices and corporations, and nobody wants to upset corporate partners, so they’re incentivized to actually make a good product.

  • dinckel@lemmy.world
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    1 year ago

    I will never buy a home printer at this point, especially not from HP. It’s significantly cheaper and more convenient for me to go to a printing center next-door and get everything done for pennies.

    If somehow I had to start printing things in mass quantities, the only option I would consider is something like the Epson EcoTank. You can clearly see how much ink is left, and you can refill it yourself too. They can’t randomly just tell you that your cartridges are faulty, brick your device, or ship you a cartridge that has less than 5ml of liquid inside, but one that costs upwards of 50$ a piece

    • Kerrangutan@lemmy.one
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      EcoTank printers don’t seem to give a shit what ink you put in them as long as its liquid and preferably the right colour

      • frezik@midwest.social
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        Epson uses piezoelectric printer heads, which can print whatever flows. They’re popular for direct-to-garment conversion for that reason.

  • systemguy_64@lemmy.world
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    1 year ago

    ET-2800, By HP

    Uhh, you sure that’s an HP? Do you have the wrong model?

    The ET series are EcoTanks by Epson, (Shaq’s Printer) HP almost always uses 4 numbers and sometimes a letter at the end for models. Or Mxxx for Laser

    Don’t get me wrong, HP = Horse Piss, but the shade should be thrown at who deserves it.