It is no exaggeration to say that the democratization of new forms of artificial intelligence (AI), such as ChatGPT (OpenAI), Gemini/Bard (Google) and Copilot (Microsoft), is a societal revolution of the digital age.
An interesting read, listing several faults of organizations, and a conclusion that is really a surprise to no one.
In short, it would be wrong to think that a tool as rational as AI, in an environment as irrational as an organization, will automatically increase efficiency the way managers hope it will. Above all, before thinking about integrating AI, managers need to ensure that their organization is not stupid (in terms of both processes and behavior).
An interesting read, listing several faults of organizations, and a conclusion that is really a surprise to no one.
Both are irrational, though.