The Salesperson is incredibly important. They take the person responsible for making the purchase decision out to lunch and for rounds of golf, after all!
Oh fuck yeah! So much of my research into new tools is just checking to see if they have a demo, documentation, and price.
When I’m looking for a new tool, I don’t have the time to schedule a “quick” 20 minute call to do introductions and schedule a follow-up hour long meeting followed by a quote sent over in an email days later only to find out the price is so far outside the range there is no way it’s ever going to happen!
I’m not some useless middle manager looking for any excuse to look busy; I don’t have that kind of time to waste!
Sometimes. Sometimes whatever executive demanded we use this doesn’t want to hear about it and will throw you under the bus because otherwise it would be their fault.
90% of b2b software. They literally charge thousands of dollars while giving the worse piece of shit software you’ve ever used.
Oof. Yes!
The proprietary cloud crap usually has worse or non-existent documentation, fewer features, and a terrible or non-existent API.
But it comes with a salesperson. So there’s that.
But people with cloud server orchestration skills are terrifyingly expensive right now, so self-hosting a better product can be a very hard sell.
The Salesperson is incredibly important. They take the person responsible for making the purchase decision out to lunch and for rounds of golf, after all!
Oh fuck yeah! So much of my research into new tools is just checking to see if they have a demo, documentation, and price.
When I’m looking for a new tool, I don’t have the time to schedule a “quick” 20 minute call to do introductions and schedule a follow-up hour long meeting followed by a quote sent over in an email days later only to find out the price is so far outside the range there is no way it’s ever going to happen!
I’m not some useless middle manager looking for any excuse to look busy; I don’t have that kind of time to waste!
In a lot of cases, you only see the final price after signing up.
You pay for the support.
And the support sucks.
At least you can shift the blame.
Sometimes. Sometimes whatever executive demanded we use this doesn’t want to hear about it and will throw you under the bus because otherwise it would be their fault.
You wouldn’t need nearly as much support if they made a decent job in the first place.