when the person behind the counter has absolutely no say in whatever policies they’re being required to enforce, the manager is just using them as a scapegoat
When you demand a pay rise. Preferably your own manager.
Can confirm this doesn’t work with other people’s managers :(
It never works with your own manager either.
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When they say “I can’t do that without a manager’s approval” in response to your service query.
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When you know the manager personally and just need to chat but can’t find them.
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When an employee has seriously fucked up.
See you can take care yourself. You are obviously pretty rational. That’s one thing for the list: “I am naturally rational and reasonable.”
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Usually if somebody is going to get hurt. Otherwise I’ll let the business run itself the way it wants.
When the business owes you something the person in front of you isn’t acknowledging or able to provide you.
When your problem isn’t the responsibility of the person in front of you, but it is the manager’s responsibility.
The moment you walk in that door cause you are important and the world should cater to your every need. Let that manager know who is boss and greet them with a wry insult.
When you want to apply for a job.
Never because you are not angry at the employee or manager it is corporate bullshittery from the owners and investors that you are mad at. But they hideing in their silver tower shielded from the complaints. And if it’s a mom and pop shop the owner will be there on site So you would just ask for the owner
never because corps don’t allow employees of any level to have any real power to fix anything.
When your problem isn’t out of some minor inconvenience that totally doesn’t need a manager.
