I had an ISP try to bill me for an unreturned modem five years ago.
I kept the receipt because I expected them to be so incompetent. Good luck.
I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my “blocked calls” log it’s been nearly every weekday for 8 years.
Hah! I just recently got to switch off Comcast to a newer local fiber company. Comcast emailed and texted me for weeks telling me to return their equipment that I never had, but even their website showed I had nothing to return so I ignored it. Eventually the emails changed to “you’ve been charged”, so I called to complain. They assured me that I wasn’t actually charged, and then realized they owed me a prorated refund since I cancelled in the middle of a billing cycle. They absolutely weren’t going to give that back unless I called.
They can’t decide whether they’re evil or they just hire the most inept and cheapest people possible.
Was it Crapcast? I bet it was Crapcast, it sounds like a Crapcast thing to do lol
It was spectrum Internet. Charter communications.
Formerly known as time Warner cable (TWC) changed their name to try and avoid all the bad rep they rightfully had (and still have).
Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
It was probably cheaper for them to just refund you instead of processing a broken item and disposing of it themselves.
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.
I ordered something like shampoo. It opened in the box and got everywhere. Amazon wanted me to return it for a refund. The box was soaked. No way I could have returned it.
Amazon will often just let you keep items, even if they refund it. It’s generally not worth the cost of shipping back, so they just eat the loss.
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
Yep, I doubt the chatbot has direct access to the inventory.
One of their marketed features is the ability to access this type of useful information. Amazon is supposed to be one of the leading developers of the technology. I would be more surprised if they didn’t.
It’s not surprising here on Lemmy, but on pretty much every other site I’ve ever mentioned issues I’ve had with Amazon, the replies would be filled with people claiming it is the best customer service, that they’ve never had any issues with Amazon at all, and that it must be something I did to cause the problem.
Personally I stopped using Amazon on a regular basis almost a decade ago after it was clear that the company I first started using back in the mid 2000s was irrevocably changed for the worse.
the replies would be filled with
peoplebots claiming it is the best customer serviceThere are no
womenpeople on the internet.Nah, that’s just a cop-out if not an outright strawman.
And inventing a bunch of people who do nothing but sing the praises of amazon isn’t?
People have been shitting on Amazon for years, you haven’t exactly stumbled on a revelation. You’re not some outsider who’s the only one who sees the truth.
You probably need to stay within a certain ratio of returns vs keeping stuff, and as long as your score is good, they’ll honour returns without asking too much questions. We definitely return a lot of stuff without having any trouble, but we only return like less than 1% compared to what we buy.
Ive had this happen a few times. It goes something like this:
- i buy product and initiate return
- i ship item with return label
- as soon as return label is scanned then amazon will release the funds back to me
- if for some reason they don’t get that package then they say they didn’t get the item back and take the funds back. When this has happened to me it has been 6+ months later
- when i asked amazon about it they just tell me they didn’t get it back. I tell them i have the shipping confirmation receipt and that this is someone else’s problem and not mine.
- there’s a lot of back and forth and eventually they act like they’re doing me a favor by giving me my money back
I think the problem was one of the drop off locations we used was stealing products, or just straight up losing them. But it is insane to me that amazon comes back 6 months later. The only thing worse than buying a broken dildo on amazon is returning the broken dildo and still getting charged for it. Getting fucked by the broken dildo twice and not in the ways i had hoped!
Wait, so you got charged a year later after returning it? They only issue refunds when it has been sent back, so they are charging you for their own inventory mismanagement, or worse.
They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!
It’s possible this is yet another courtesy refund thingy and they think they don’t have it but they think the price of the item is not as important as making you happy as a customer.
I mean I dropped it off at an amazon store so they definitely received it
I’m not doubting your story, I’m saying their records might not be what you think they are.
Love how it takes them 3-5 business days to return the money they stole from you.
We had to remove our credit card from our account because Amazon kept charging us for Prime and I would have to call them to get it cancelled and refunded (and wait 3-5 business days to get our money back).
We were very careful when checking out that we didn’t have anything checked saying “sign me up for Prime”, even had it happen on a day where we did not place an order (and therefore weren’t on the site) for at least a week on either side of us “signing up for Prime.” Once we took the card off the account it stopped happening, so it wasn’t anything we were activating.It’s annoying to have to re-enter our card information if we want to order something, but less annoying than having to call them every month to cancel Prime again. And anything that increases the barrier to using Amazon is probably a good thing anyway.
3-5 business days is the time it takes your bank to return your money to you, per your cardholder agreement.
Jeez, are they still using mail pigeons?
You were lucky enough to find the chatbot. I had this happen when I could not find any way at all to reach someone about this problem. Ended up eating the charge f*** Amazon
Yeah it’s always annoying to find it:(
In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.
